Hotel work can be pretty darn hard so every once in awhile you have to have a little fun. Here’s an opportunity to not only have some fun, but to watch a little research in motion.

The good folks at Gadling have come up with a very unique and creative consumer opinion poll that should be of interest to every hotelier. It’s called Hotel Madness: Gadling’s Tournament of Pet Peeves. Styled after the NCAA March Madness, the Gadling Tournament pairs Pet Peeves against each other to duke it out to determine the eventual Champion Pet Peeve.

Starting with the Sweet Sixteen of Pet Peeves the tournament, with the help of consumer voters, will whittle the teams to the Elite Eight, Final Four and the eventual The Champion.

Hotel Madness Tournament

Each Pet Peeve is ranked (just like college teams) and the folks at Gadlings have also gone so far as to provide some very entertaining scouting reports. Voting is now open. Be sure to follow along.

Here are the initial parings:
#1 No free Wi-Fi vs. #16 Annoying hotel TV channel
#2 Bad front desk service vs. #15 Everything about TV remotes
#3 Expensive parking vs. #14 Tightly tucked-in sheets
#4 Resort fees vs. #13 Early housekeeping visits
#5 No airport shuttle vs. #12 One-ply toilet paper
#6 No free breakfast vs. #11 Expensive minibars
#7 Bad water pressure vs. #10 Small towels
#8 Room not read on time vs. #9 Early Check out time

If you have an NCAA March Madness office pool to help boost staff morale, you might want to include the  Hotel Madness Tournament of Pet Peeves pool as well and have some fun.

So, which Pet Peeve do you think will be the ultimate Champion?


It was a dog-eat-dog competion in most of the parings. The finals featured #1 Seed Hotel Pet Peeve “No Free WiFi” against Cinderella #7 Bad Water Pressure. In the end No Water Pressure was no match the most despised traveler Pet Peeve – Hotels that do not provide travelers with Free WiFi.

For complete coverage of the Hotel Madness Tournament of Pet Peeves and entertaining coverage of the Championship Match click here.

For our take on the situation click on “How Long Will It Be Before WiFi Is Free.”

AUTHOR: Madigan Pratt

Madigan Pratt is President of MP&A Digital & Advertising, an award-winning agency helping luxury hotels attract and retain profitable customers. Principals with over 60 years of collective experience at some of the world's largest advertising and direct marketing companies lead the agency's team of marketing, creative, public relations, Internet and social media professionals.

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