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	<title>Hospitality Marketing Blog &#187; customer retention</title>
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	<description>Where small luxury hotels go for hospitality marketing advice on how to acquire and retain profitable customers.</description>
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		<title>The Travel Business is Funny</title>
		<link>http://blog.madiganpratt.com/2011/09/02/the-travel-business-is-funny/</link>
		<comments>http://blog.madiganpratt.com/2011/09/02/the-travel-business-is-funny/#comments</comments>
		<pubDate>Fri, 02 Sep 2011 15:04:08 +0000</pubDate>
		<dc:creator>Madigan Pratt</dc:creator>
				<category><![CDATA[hospitality marketing]]></category>
		<category><![CDATA[hotel marketing]]></category>
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		<category><![CDATA[social media]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[customer retention]]></category>
		<category><![CDATA[marketing small luxury hotels]]></category>
		<category><![CDATA[Travel deal sites]]></category>

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		<description><![CDATA[Who in travel hasn't said, “I’ve got to write a book.” This is usually followed by, “It’ll be hilarious, but nobody will believe any of it is true.” I just finished reading the funniest article in Travel Weekly, of all places.]]></description>
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		<slash:comments>2</slash:comments>
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		<title>How Long Will It Be &#8211; Before WiFi Is Free?</title>
		<link>http://blog.madiganpratt.com/2010/09/08/how-long-will-it-be-before-wifi-is-free/</link>
		<comments>http://blog.madiganpratt.com/2010/09/08/how-long-will-it-be-before-wifi-is-free/#comments</comments>
		<pubDate>Wed, 08 Sep 2010 13:44:20 +0000</pubDate>
		<dc:creator>Madigan Pratt</dc:creator>
				<category><![CDATA[hospitality marketing]]></category>
		<category><![CDATA[hotel marketing]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[Marketing Strategies]]></category>
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		<category><![CDATA[brand building]]></category>
		<category><![CDATA[customer retention]]></category>
		<category><![CDATA[Internet marketing]]></category>
		<category><![CDATA[marketing small luxury hotels]]></category>
		<category><![CDATA[small luxury hotels]]></category>

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		<description><![CDATA[There is nothing that irritates a hotel guest more than having to pay for Internet service. And herein lies a significant strategic competitive advantage for small luxury hotels.]]></description>
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		<slash:comments>10</slash:comments>
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		<title>Toxic Hospitality Marketing Strategies</title>
		<link>http://blog.madiganpratt.com/2009/10/21/toxic-hospitality-marketing-strategies/</link>
		<comments>http://blog.madiganpratt.com/2009/10/21/toxic-hospitality-marketing-strategies/#comments</comments>
		<pubDate>Wed, 21 Oct 2009 14:05:44 +0000</pubDate>
		<dc:creator>Madigan Pratt</dc:creator>
				<category><![CDATA[Direct Marketing]]></category>
		<category><![CDATA[hospitality marketing]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[Loyalty]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Marketing Strategies]]></category>
		<category><![CDATA[relationship marketing]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[customer retention]]></category>
		<category><![CDATA[hotel marketing]]></category>
		<category><![CDATA[quality hotel experience]]></category>
		<category><![CDATA[recession marketing]]></category>
		<category><![CDATA[small luxury hotel]]></category>
		<category><![CDATA[word of mouth advertising]]></category>

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		<description><![CDATA[Speaking before a conference of luxury Italian companies, luxury hotel operator Rocco Forte offered a stunningly concise summary of the toxic hospitality marketing strategies used by far too many hotels in these recessionary times. &#8220;What happens in a hotel cycle [during a recession] is always exactly the same.  Revenue dissipates, occupancies go down, hoteliers then [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Hospitality Marketing Strategies in a Downturn</title>
		<link>http://blog.madiganpratt.com/2009/03/17/business-strategies-for-uncertain-times/</link>
		<comments>http://blog.madiganpratt.com/2009/03/17/business-strategies-for-uncertain-times/#comments</comments>
		<pubDate>Tue, 17 Mar 2009 13:44:52 +0000</pubDate>
		<dc:creator>Madigan Pratt</dc:creator>
				<category><![CDATA[Direct Marketing]]></category>
		<category><![CDATA[Email Marketing]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[Loyalty]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Marketing Strategies]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[customer retention]]></category>
		<category><![CDATA[hospitality marketing]]></category>
		<category><![CDATA[NCOA]]></category>
		<category><![CDATA[relationship marketing]]></category>
		<category><![CDATA[uncertain economy]]></category>
		<category><![CDATA[word-of-mouth advertsing]]></category>

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		<description><![CDATA[Companies need to change strategies as the economy changes from good times to bad.  This message was brought home when I read a White Paper from my friends at Peppers &#38; Rogers Group.  The paper had a great chart highlighting the shifts companies need to make As the economy expands businesses should focus more on [...]]]></description>
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		<slash:comments>4</slash:comments>
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