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	<title>Hospitality Marketing Blog &#187; customer relationship management</title>
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	<description>Where small luxury hotels go for hospitality marketing advice on how to acquire and retain profitable customers.</description>
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		<title>Thinking Beyond Hospitality</title>
		<link>http://blog.madiganpratt.com/2009/06/17/thinking-beyond-hospitality/</link>
		<comments>http://blog.madiganpratt.com/2009/06/17/thinking-beyond-hospitality/#comments</comments>
		<pubDate>Wed, 17 Jun 2009 18:31:10 +0000</pubDate>
		<dc:creator>Madigan Pratt</dc:creator>
				<category><![CDATA[Direct Marketing]]></category>
		<category><![CDATA[hospitality marketing]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[Loyalty]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Marketing Strategies]]></category>
		<category><![CDATA[relationship marketing]]></category>
		<category><![CDATA[customer relationship management]]></category>
		<category><![CDATA[database marketing]]></category>
		<category><![CDATA[hotel marketing]]></category>
		<category><![CDATA[loyalty marketing]]></category>

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		<description><![CDATA[Seismic upheavals are leading to a paradigm shift in hospitality.  Companies have clamped down on travel and the AIG effect has battered the meeting and convention business.  Leisure travel is exhibiting anemic and last minute booking patterns.  The Internet keeps bubbling along serving up what seems to be the social media flavor of the month.  [...]]]></description>
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