Forrester Research in a recent study among 5,000 online consumers reports on what web content and functionality people want most. Here are the top four items mentioned: User ratings/reviews – 64% Special ...

You’re a small luxury hotel with an equally small marketing budget. Where do you put your money? The answer – spend it where it provides the greatest return on ...

When email first bounded onto the scene hospitality marketers called it the “killer app”. Email would revolutionize marketing, allow luxury hotels to economically reach out and touch each customer and ...